Assistance

Support Center

Direct technical support and assistance for software published by Alamix LLC.

Mobile Application

Career Academy (SCCA)

Mobile app for interns, staff, and CTSO groups across 15 regional partner high schools.

View SCCA Support →

Studio & Corporate

General & Studio Inquiries

Accounts, developer APIs, corporate contact, and vulnerability reporting.

View General Support →

Section 1

Career Academy (SCCA) Support Hub

Dedicated support for students, educators, and mentors using the Career Academy mobile application (com.alamix.scca). To ensure your request reaches the correct team, please review the division of responsibilities below.

Alamix Technical Support

Contact Alamix

App crashes, performance issues, and bug reports
Login failures, password resets, and Google SSO issues
Push notification delivery and device synchronization
Account deletion requests and data inquiries

Email: support@alamix.org

Turnaround: 24–48 business hours

SCCA Campus & School Office

Contact School Administration

CTE pathway course registration and enrollment
High school credits, grades, and graduation audits
Campus bell schedules, bus routes, and transportation
Instructor, counselor, and CTSO advisor contacts

Phone: (712) 279-6668

Web: siouxcityschools.org

Career Academy Frequently Asked Questions

Why does my account say "Pending Verification"?

New student intern and staff registrations require review and approval by an authorized Career Academy pathway coordinator before gaining access to student rosters or work-based learning logs. This safeguard protects student privacy and cohort security. Contact your pathway instructor or CTSO advisor to activate your access.

Where do I get an intern or CTSO access code?

Access codes (such as pathway onboarding codes or CTSO chapter invitations for HOSA, FBLA, SkillsUSA, FCCLA, or Ambassadors) are issued directly by your high school counselor, CTE instructor, or chapter advisor during program onboarding. For security and student safety, Alamix cannot generate or issue school access codes.

How do I edit or delete logged internship hours?

Students can edit or delete their own logged internship shifts directly in the mobile app via the "My Internship" tab or "Hour History" screen prior to instructor certification. Once shifts have been verified and signed off by an instructor or employer mentor, revisions must be requested through your CTE coordinator.

Self-Service Account Deletion Portal

In compliance with Apple App Store Review Guideline 5.1.1(v) and FERPA privacy standards, users have the right to delete their mobile app account and associated personal data at any time.

In-App Deletion: Open the Career Academy app on your device, go to Settings > Account Settings > Delete Account, and confirm. Active credentials, session tokens, and personal identifiers are purged immediately.

Web Deletion Request: If you have uninstalled the app or cannot access your mobile device, submit an account deletion request using our verified template. All web requests are processed within 5 business days with written confirmation sent to your registered email.

Request Account Deletion via Email

Section 2

General & Studio Inquiries

Alamix LLC provides direct technical assistance and customer service for all software and developer tools published by our studio.

Studio Contact Channels

Technical Support: support@alamix.org
Privacy Officer: privacy@alamix.org
Hours: Monday – Friday, 8:00 AM – 5:00 PM CST
Location: Alamix LLC, Sioux City, IA

Security & Vulnerability Reporting

We treat data integrity, student privacy, and infrastructure security with high seriousness. To report potential vulnerabilities, data safety concerns, or technical bugs, contact our security team at security@alamix.org or support@alamix.org. We acknowledge receipt within 24 hours.